Frequently Asked Questions

Yes. Every coin sold on Chanchals carries BIS hallmarking as per Bureau of Indian Standards norms, and ships with a hallmark certificate and authenticity card so you can verify purity at any time.

Gold coins are 24K (999 fine) and silver coins are 999 fine silver. The exact purity, weight and hallmark number are listed on every product page.

Yes. Each coin's hallmark number can be checked against BIS records, and our invoice and certificate together serve as proof of purity for insurance, resale or loan purposes.

Price is based on the live daily bullion rate (see our "Aaj Ka Bhav" rate ticker) plus making charges and applicable GST. The full breakup is shown before you complete payment, with no hidden costs.

We accept UPI, major debit and credit cards, net banking and popular wallets through a secure, encrypted checkout.

No. The rate is locked at the time your payment is confirmed, so subsequent bullion rate movements do not affect your order.

Orders within Delhi NCR are typically delivered within 2-4 business days; other locations across India generally take 3-7 business days depending on serviceability.

Every order ships in discreet, tamper-proof packaging through insured courier partners, so you're covered for loss or damage in transit.

Yes, a tracking link is shared over SMS/WhatsApp and email as soon as your order is dispatched.

Yes, Chanchals offers a lifetime buyback on coins purchased from us, at the prevailing market rate on the day of buyback, subject to our buyback terms and verification of the original invoice.

Unopened, tamper-sealed coins can be returned within the window mentioned on our Shipping & Returns policy page, subject to inspection on receipt.

Contact our support team within 48 hours of delivery with photos of the product and packaging, and we'll arrange a free replacement or refund.

Keep coins in their original certified packaging, away from moisture and direct sunlight. A bank locker or fire-safe box at home is recommended for larger holdings.

Silver may naturally tarnish over time with air exposure. This does not affect purity and can be gently cleaned with a soft, dry cloth; avoid abrasive chemicals.